FAQ

Yes, our service is 100% free with no hidden costs, premium tiers, or surprise charges. We don't require credit card information, subscriptions, or any form of payment. All core conversion features are available to everyone without restrictions. We sustain our service through minimal, non intrusive advertising that doesn't interfere with your conversion experience.

File size limits vary by format type to ensure optimal performance: Images up to 10MB, Videos up to 200MB, Audio files up to 15MB, Documents and Ebooks up to 25MB. You can upload up to 10 files at once for batch conversion, and process up to 3 concurrent conversions. These limits help us maintain fast conversion speeds for all users.

Your files are protected with enterprise grade security throughout the conversion process. All uploads happen over encrypted HTTPS connections. Files are processed in isolated environments and automatically deleted from our servers immediately after conversion. We never access, view, or share your content. Your converted files remain available for download for 1 hour, after which they are permanently removed from our systems.

No account creation or software installation is required. Our service works entirely in your web browser. Simply visit our website, select your files, choose the output format, and start converting. The entire process is anonymous and requires no personal information, email addresses, or registration.

Most conversions complete within seconds to a few minutes. The exact time depends on several factors: file size, format complexity, and current server load. Image conversions typically take 5 to 30 seconds, document conversions usually complete in under a minute, while video conversions may take 1 to 5 minutes depending on length and resolution. Our optimized conversion engines ensure the fastest possible processing times.

Yes, you can upload and convert multiple files simultaneously. Our batch conversion feature allows you to upload up to 10 files at once and convert them all to your desired format. This is particularly useful when working with multiple images, documents, or media files that need the same conversion. Each file is processed individually to ensure optimal quality.

If a conversion fails, you'll receive a clear error message explaining the issue. Common reasons include corrupted source files, unsupported format combinations, or files exceeding size limits. Simply follow the instructions in the error message. There's no limit to how many times you can retry a conversion.

No, we do not permanently store your files. Original files are deleted immediately after successful conversion. Converted files are temporarily stored for 1 hour solely to allow you time to download them, after which they are automatically and permanently deleted. We do not backup, archive, or retain any copies of your files. We also do not claim any ownership or rights to your content.

Yes, our service is fully responsive and works on all devices including smartphones, tablets, and desktop computers. The mobile experience is optimized for touch interfaces and smaller screens. You can convert files directly from your mobile device's storage or cloud services. No mobile app installation is required as everything works through your device's web browser.

We prioritize maintaining the highest possible quality during conversion. For lossless formats, quality is preserved completely. For lossy formats like JPEG or MP3, we use optimal compression settings to balance file size and quality. You can often choose quality settings for certain conversions. Document formatting is preserved as much as possible when converting between different document types.

There are no daily or monthly limits on the number of conversions you can perform. You can use our service as frequently as needed without restrictions. The only limits are technical ones: maximum file sizes per format, up to 10 files per batch upload, and up to 3 concurrent conversions to ensure fair server resource distribution among all users.

Currently, we cannot process password protected or encrypted files for security reasons. You'll need to remove password protection before uploading files for conversion. This limitation ensures we maintain a fully automated service without requiring users to share sensitive passwords. Once protection is removed, you can convert the file and then re apply protection to the converted version if needed.

Our service works with all modern web browsers including Chrome, Firefox, Safari, Edge, and Opera. We recommend using the latest version of your preferred browser for the best experience. The service requires JavaScript to be enabled and supports browsers released within the last two years. Mobile browsers on iOS and Android devices are fully supported.

If you need assistance or have questions not covered in this FAQ, you can reach our support team at [email protected]. We typically respond within 24 to 48 hours. When contacting support, please describe your issue in detail, including the file formats you're trying to convert and any error messages you've received. This helps us provide faster and more accurate assistance.